Care & Safety

At The Gold Snap, we want you to enjoy your candles and wax melts safely while getting the very best performance from every product. Please take a few moments to read these care and safety guidelines before use.

Candle Care

Before Lighting

Remove all packaging before use.
Always place your candle on a stable, heat-resistant surface.
Keep away from drafts, fans, curtains, bedding, paper and other flammable materials.
Ensure the candle remains upright while burning.
Keep out of reach of children and pets.

Wick Care

Trim the wick to approximately 5mm before every burn and remove any wick trimmings, matches or debris from the wax.

A properly maintained wick helps promote:

A clean, even burn
A safer flame
Better fragrance performance
Reduced soot and smoke

The First Burn

The first burn helps set the memory of your candle.

For the best performance:

Allow the wax to melt as close to the edge of the vessel as possible.
This usually takes 2–4 hours, depending on the candle size.
Do not burn your candle for longer than 4 hours at a time.

While Burning

Never leave a burning candle unattended.
Never move a candle while it is burning or while the wax is still liquid.
Keep burning candles at least 10cm apart.
Extinguish the candle if the flame becomes excessively large, flickers heavily or produces excessive smoke.
Discontinue use when approximately 10mm of wax remains at the bottom of the vessel.

Extinguishing Your Candle

Use a candle snuffer where possible.
Avoid blowing forcefully, as hot wax may splatter.
Ensure the flame is completely extinguished before leaving the room.

Caring for Your Candle Vessel

Your candle vessel may become hot while burning.

Allow it to cool completely before touching or moving.
Never use a cracked, chipped or damaged vessel.
Never place a hot vessel onto cold or wet surfaces.

Wax Melt Care

To enjoy the best performance from your Gold Snap wax melts:

Place one or two wax melt pieces into the dish of a suitable wax warmer.
Never add water to the wax.
Do not overfill the melt dish.
Replace the wax once the fragrance has faded.
Allow the wax to cool completely before removing it from the warmer.

Safety Around Wax Warmers

Never leave a wax warmer unattended while in use.
Keep away from children, pets and flammable materials.
Always use your warmer on a stable, heat-resistant surface.
Follow the manufacturer's instructions for your wax warmer.
Allow the warmer and wax to cool completely before handling.

Storage

To keep your candles and wax melts performing at their best:

Store in a cool, dry place.
Keep away from direct sunlight and excessive heat.
Avoid storing products in areas where temperatures fluctuate significantly.

Safety Notice

Failure to follow these care and safety instructions may result in fire, injury or property damage.

By purchasing and using The Gold Snap products, you acknowledge that our procducts require responsible use and agree to follow the care and safety guidelines provided.

Looking for something else? Visit our Help Centre for answers to common questions and important information about shopping with The Gold Snap.