At The Gold Snap, we take pride in creating high quality hand-poured products. If you experience an issue with your order, we’re here to help.

 

Change of Mind Returns

We accept change of mind returns on unused products within 14 days of delivery.

To be eligible for a return:

• the item must be unused

• the product must be in its original condition

• the item must be returned undamaged

Customers are responsible for all return postage costs for change of mind returns.

Once the returned item has been received and inspected, an approved refund will be processed to the original payment method.

 

Clearance & Imperfect Stock

Please note that all clearance, sale, imperfect, or discounted items are sold as-is.

These products may contain cosmetic imperfections which are outlined in the product description. By purchasing clearance or imperfect stock, you acknowledge and accept these imperfections.

We do not offer returns, refunds, or exchanges on clearance or imperfect stock items unless the item arrives damaged or faulty beyond the described imperfections.

 

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• your order number

• photos of the item and packaging

• a description of the issue

If approved, we may offer:

• a replacement

• store credit

• or a refund

 

Non-Returnable Items

We cannot accept returns for:

• used products

• products damaged after delivery

• clearance or imperfect stock items

• sale items (unless faulty)

 

Refund Processing

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

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Contact Us

For any return or refund enquiries, please contact:

The Gold Snap
Website: www.thegoldsnap.com